Senior Manager, Strategic Account Management- Mid-market

Square

Bay Area, CA, United States
Zone a: $217,800 - $326,800; zone b: $202,600 - $3...
On-site
15+ years in sales or account management
5+ years managing customer-facing teams
Mid-market segment experience
Square is seeking a Senior Manager for their Strategic Account Management team focused on mid-market clients. The role involves leading a team of Account Managers to ensure client retention and growth, while fostering a data-driven and collaborative work environment

Job Summary

  • The role involves leading a distributed team of senior Account Managers to drive retention and growth for Square's largest retail and services merchants.
  • Candidates will provide 1:1 coaching, performance management, and serve as an escalation point for customer challenges while influencing product initiatives.
  • Block offers a market-based salary ranging from $277,800 to $326,800 depending on location zone, along with comprehensive benefits including remote work options.

Matching Summary

Match Score: 85

Square is seeking a Senior Manager for their Strategic Account Management team focused on mid-market clients. The role involves leading a team of Account Managers to ensure client retention and growth, while fostering a data-driven and collaborative work environment.

Salary

Zone A: $217,800 - $326,800; Zone B: $202,600 - $303,800; Zone C: $191,700 - $287,500; Zone D: $185,200 - $277,800 (includes target variable compensation)

Skills & Requirements

Must-have

  • 15+ years in sales or account management
  • 5+ years managing customer-facing teams
  • Mid-market segment experience
  • Data-driven team leadership
  • Customer escalation management

Nice-to-have

  • Player/coach portfolio management style
  • Comfort operating in unknown environments
  • Experience with upmarket sellers
  • Internal stakeholder advocacy skills

Key Requirements

  • 15+ years total experience in Business Development, Sales, or Account Management
  • 5+ years directly managing metrics-driven customer-facing teams
  • Experience driving revenue growth and operational efficiency
  • Proven success serving as a senior escalation point for customers

Work Rights

Not specified

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