Principal, Customer Experience Operations

Workday

Pleasanton, CA, USA
Primary location base pyy range: $158,400 usd - $2...
Fully remote
Customer experience strategy execution
Cross-functional stakeholder management
Executive readiness preparation
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • Customer Experience strategy execution
  • cross-functional stakeholder management
  • executive readiness preparation
  • program strategy delivery plans
  • action item follow-through

Nice-to-have

  • thrives on ambiguity
  • moves fast
  • makes complex workstreams run flawlessly
  • thinks like a strategy consultant
  • executes like a seasoned operator
  • communicates with c-level polish

Key Requirements

  • 7+ years experience in business operations / strategy consulting
  • 2+ years experience supporting enterprise-wide programs
  • Outstanding written, visual representation, and verbal communication skills
  • Experience defining, designing, and implementing solutions
  • Strong ability to establish relationships, influence without authority
  • Outstanding organizational, interpersonal, and negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter