Customer Service Representative - Keilor Downs

CommBank

Keilor Downs, Australia
Not specified, but hours are predetermined.
Exceptional customer service experience
Financial services, retail or hospitality experience
Clear articulation of financial terms
CommBank is seeking a Customer Service Representative for their Keilor Downs branch to provide exceptional service to personal and small business customers. The role involves assisting with banking needs, problem-solving, and promoting financial well-being

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Service Representative for their Keilor Downs branch to provide exceptional service to personal and small business customers. The role involves assisting with banking needs, problem-solving, and promoting financial well-being.

Skills & Requirements

Must-have

  • Exceptional customer service experience
  • Financial Services, Retail or Hospitality experience
  • Clear articulation of financial terms
  • Ability to find solutions
  • Act with integrity
  • Busy, commercial, driven retail environment

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to ask the right questions
  • Place the customer at the centre
  • See the big picture for customers
  • Provide holistic solutions

Work Rights

Not specified

Tailored Resume

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