Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
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3 years saas enterprise software experience
Object oriented programming language knowledge
Log file analysis capability
** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role requires experience in SaaS enterprise software, strong communication skills, and a basic knowledge of programming and SQL. **

Job Summary

  • This role involves handling a queue of support cases and prioritizing issues based on severity and customer impact within a 24/7 global shift pattern.
  • The company is a Fortune 500 leader in AI platforms for managing people and money, offering flexible work schedules and a culture rooted in integrity and empathy.
  • Candidates must collaborate with Product Managers, QA, and Development teams to diagnose business-critical solutions while maintaining certifications and training.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role requires experience in SaaS enterprise software, strong communication skills, and a basic knowledge of programming and SQL. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS enterprise software experience
  • Object Oriented Programming language knowledge
  • Log file analysis capability
  • SQL syntax proficiency
  • API client tool experience

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP WSDL XML web service integration
  • Health monitoring tools usage
  • Knowledge Centered Service contribution
  • Resilience under tight timeframes

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Experience with API clients like Postman or SoapUI
  • Ability to read and analyze log files
  • Demonstrable ability to support HCM or Talent solutions

Work Rights

Not specified

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