Shape the airport experience at scale, translating strategy into measurable outcomes and leading large frontline leadership cohorts
Job Summary
Shape the airport experience at scale, translating strategy into measurable outcomes and leading large frontline leadership cohorts.
As Manager, Customer & Employee Experience, you will lead the customer and people agenda for the port, partnering with the Head of Airport and leadership team to deliver safe, reliable and consistently high‑quality end‑to‑end airport operations.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel, including heavily discounted air travel, flexible leave options, and rewards across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
Matching Summary
Shape the airport experience at scale, translating strategy into measurable outcomes and leading large frontline leadership cohorts.
Skills & Requirements
Must-have
Lead customer and people agenda
Drive frontline performance and engagement
Partner with HR and unions
Manage complex operational environment
Set clear strategies and expectations
Nice-to-have
Creativity and passion encouraged
Continuous improvement focus
Support for personal and professional growth
Key Requirements
Extensive senior people leadership experience
Proven conflict resolution in high-pressure environments
Experience leading large frontline and leadership teams
Confidence partnering with executive leaders and employee representatives
Experience leading change and transformation initiatives