Senior Application Support Analyst For Commodities And Futures

RBC

Toronto, Canada
Fully remote
Level 2 support for trading applications
Commodities and futures trading knowledge
It experience in capital markets
Provide hands-on Level 2 support for trading applications like Commodities Openlink, SOA, Pricing Database, XTP, and Seals

Job Summary

  • Provide hands-on Level 2 support for trading applications like Commodities Openlink, SOA, Pricing Database, XTP, and Seals.
  • Liaise with internal development teams and external vendors to resolve support issues, find root causes, and implement preventative measures.
  • The company thrives on challenge, progressive thinking, and collaboration to deliver trusted advice and support clients.

Matching Summary

Provide hands-on Level 2 support for trading applications like Commodities Openlink, SOA, Pricing Database, XTP, and Seals.

Skills & Requirements

Must-have

  • Level 2 support for trading applications
  • Commodities and Futures trading knowledge
  • IT experience in Capital Markets
  • Front office business user interaction
  • End of day batch monitoring
  • Root cause analysis and problem-solving

Nice-to-have

  • ITIL processes understanding
  • DevOps and Cloud technologies knowledge
  • Global Support team experience
  • Business Intelligence Reporting tools

Key Requirements

  • Extensive IT experience
  • Solid experience in Capital Markets
  • Prior in-depth experience supporting large-scale production systems
  • Knowledge of Commodities and Futures Trading activities
  • Knowledge of Openlink, XTP systems
  • Knowledge of ITRS Geneos, CTRL-M, Python programming
  • Experience supporting MQ, SOLACE, Oracle, Microsoft SQL Server

Work Rights

Not specified

Tailored Resume

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