Client Support Consultant Ii

National General Holdings Corp

Base: $56,000.00 - $92,000.00 annually; bonus/equi...
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High volume service request triage
Direct communication with independent agents
Critical thinking for issue resolution
** The Client Support Consultant II position at National General Holdings Corp involves acting as a liaison between independent agents and Allstate Dealer Services, focusing on delivering high-quality customer service and problem resolution. The role requires strong critical thinking skills and collaboration with various stakeholders, with compensation ranging from $56,000 to $92,000 annually. **

Job Summary

  • The Client Support Consultant II serves as the primary liaison between independent agents and Allstate Dealer Services to resolve complex issues.
  • Responsibilities include coordinating pricing, managing new account implementations, and conducting peer quality audits for producer setups.
  • The role requires applying critical thinking to isolate root causes and executing outbound campaigns to communicate business changes to agents.

Matching Summary

Match Score: 75

** The Client Support Consultant II position at National General Holdings Corp involves acting as a liaison between independent agents and Allstate Dealer Services, focusing on delivering high-quality customer service and problem resolution. The role requires strong critical thinking skills and collaboration with various stakeholders, with compensation ranging from $56,000 to $92,000 annually. **

Salary

Base: $56,000.00 - $92,000.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume service request triage
  • Direct communication with independent agents
  • Critical thinking for issue resolution
  • Pricing coordination and account setup
  • Peer quality audit reviews

Nice-to-have

  • Strategic collaboration skills
  • Agent self-service promotion
  • Product launch facilitation
  • Relationship building with sales teams

Key Requirements

  • Background investigation required
  • Experience in customer service and data analysis
  • Ability to manage multiple inquiry sources

Work Rights

Not specified

Tailored Resume

Cover Letter