Customer Credit Agent

Ampol

Alexandria, Australia
Hybrid
Phone-based customer service background
High-volume call handling capability
Strong verbal communication skills
Ampol is seeking a Customer Credit Agent for its Alexandria office to manage phone-based customer interactions related to credit applications. The role emphasizes strong customer service skills, effective communication, and attention to detail in a fast-paced environment

Job Summary

  • This role sits within the Credit Risk Department focusing on managing credit risk while balancing customer experience and revenue growth.
  • Candidates will review new customer card applications and provide timely support via phone and written channels.
  • The position offers a hybrid working arrangement and is open to working-holiday visa holders through October 2026.

Matching Summary

Match Score: 85

Ampol is seeking a Customer Credit Agent for its Alexandria office to manage phone-based customer interactions related to credit applications. The role emphasizes strong customer service skills, effective communication, and attention to detail in a fast-paced environment.

Skills & Requirements

Must-have

  • Phone-based customer service background
  • High-volume call handling capability
  • Strong verbal communication skills
  • System navigation while speaking
  • Accurate process adherence

Nice-to-have

  • Experience in credit or banking
  • Ability to build rapport quickly
  • Microsoft Office proficiency
  • Proactive follow-up approach

Key Requirements

  • Previous call centre experience required
  • Confidence handling high call volumes
  • Solid Microsoft Office skills
  • Open to working-holiday visa holders

Work Rights

Open to working-holiday visa holders

Tailored Resume

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