AIA is seeking a Claims Consultant based in Hong Kong to oversee and enhance claims operations, ensuring efficient and customer-centric handling of corporate solutions claims. The role emphasizes leadership, performance monitoring, and continuous improvement, with a strong focus on team development and customer satisfaction
Job Summary
The role involves supporting the Claims Team Head in leading Corporate Solutions Claims operations to ensure efficient and compliant handling.
Candidates will oversee daily claims operations across Hong Kong based post sales servicing and Transaction Hub operational support.
The position requires providing on-the-job coaching and mentoring to enhance claims handling effectiveness and decision quality.
Matching Summary
Match Score: 85
AIA is seeking a Claims Consultant based in Hong Kong to oversee and enhance claims operations, ensuring efficient and customer-centric handling of corporate solutions claims. The role emphasizes leadership, performance monitoring, and continuous improvement, with a strong focus on team development and customer satisfaction.
Skills & Requirements
Must-have
Oversee end-to-end claims operations
Lead and manage corporate solutions team
Review complex group medical and life claims
Ensure regulatory compliance and governance
Drive continuous improvement initiatives
Nice-to-have
Strong customer centric mindset
Experience with business process re-engineering
Ability to foster high performing teams
Subject matter expertise in claims
Collaborative cross-functional partnership skills
Key Requirements
Experience in claims operations management
Knowledge of group medical and life insurance policies
Understanding of regulatory and audit requirements