Call Center Supervisor (mandarin-speaking)

TransPerfect Translations International Inc

Mandarin language proficiency required
Supervisory experience with customer service teams
Strong communication and interpersonal skills
The role involves overseeing day-to-day activities of a team to ensure high productivity and quality standards

Job Summary

  • The role involves overseeing day-to-day activities of a team to ensure high productivity and quality standards.
  • Supervisors are responsible for providing training on systems, processes, and customer service to new hires.
  • The position requires maintaining confidentiality and adhering to company policies while managing operational problems.

Matching Summary

The role involves overseeing day-to-day activities of a team to ensure high productivity and quality standards.

Skills & Requirements

Must-have

  • Mandarin language proficiency required
  • Supervisory experience with customer service teams
  • Strong communication and interpersonal skills
  • Proficiency in MS Office suite applications
  • Ability to maintain schedule adherence

Nice-to-have

  • Experience with performance improvement plans
  • Knowledge of HR laws and regulations
  • Background in forecasting and analysis
  • Ability to work cross-functionally

Key Requirements

  • High School Diploma or GED required
  • Bachelor's degree preferred
  • Excellent supervisory abilities
  • Basic understanding of Word, Excel, and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter