Process Expert - Bilingual

A.P. Moller - Maersk

Hybrid
Bilingual english and french or spanish
1 year experience in shipping or bpo
Willingness to work mid-shift or graveyard
This role involves carrying out all export/import activities while adhering to strict Standard Operating Procedures

Job Summary

  • This role involves carrying out all export/import activities while adhering to strict Standard Operating Procedures.
  • Candidates must be willing to work hybrid schedules including mid-shift or graveyard shifts depending on the language track.
  • The position offers an opportunity to develop professional skills within a multinational Global 500 company focused on global trade.

Matching Summary

This role involves carrying out all export/import activities while adhering to strict Standard Operating Procedures.

Skills & Requirements

Must-have

  • Bilingual English and French or Spanish
  • 1 year experience in shipping or BPO
  • Willingness to work mid-shift or graveyard
  • Proficiency with Excel and Salesforce
  • High analytical and multi-tasking skills

Nice-to-have

  • Experience with voice and non-voice customer service
  • Proactive process improvement suggestions
  • Global collaboration environment
  • Commitment to diversity and inclusion

Key Requirements

  • Minimum 1 year experience in Customer Service, BPO, or Shipping Industry
  • Fluency in English plus French (for one track) or Spanish (for other track)
  • Knowledge of basic Excel and Salesforce case management tools

Work Rights

Not specified

Tailored Resume

Cover Letter