Service Desk Analyst

Crewhorizons

Las Vegas, NV, United States
On-site
It incidents and service requests
Proactively monitor and escalate incidents
Itsm software and monitoring systems
Be the primary point of contact for all IT incidents and service requests and proactively monitor and escalate application, network and system incidents to ensure maximum availability and performance

Job Summary

  • Be the primary point of contact for all IT incidents and service requests and proactively monitor and escalate application, network and system incidents to ensure maximum availability and performance.
  • This role will involve performing these tasks using various tools, ITSM software and monitoring systems.
  • The ideal candidate must have strong communication skills and an aptitude to spot long-term trends in an enterprise environment.

Matching Summary

Be the primary point of contact for all IT incidents and service requests and proactively monitor and escalate application, network and system incidents to ensure maximum availability and performance.

Skills & Requirements

Must-have

  • IT incidents and service requests
  • proactively monitor and escalate incidents
  • ITSM software and monitoring systems
  • documenting outage events
  • root cause analysis
  • strong communication skills
  • attention to detail
  • work with multiple tasks easily
  • Windows and MAC OS
  • Basic Networking knowledge
  • Active Directory

Nice-to-have

  • spot long-term trends
  • self-starter
  • work with minimal supervision
  • active listening, empathy, critical thinking
  • positive attitude
  • identify when to escalate issues

Key Requirements

  • Minimum two (2) years of IT experience
  • Previous Service Desk experience in ITIL environment
  • Ability to multitask and problem solve
  • Authorized to work in the US
  • High School Diploma/GED

Work Rights

Authorized to work in the US

Tailored Resume

Cover Letter