Housecall Pro is seeking a Manager, Onboarding Coach to lead a team of onboarding coaches dedicated to enhancing the experience of home service professionals. The role emphasizes leadership, team development, and customer satisfaction within a supportive and innovative company culture
Job Summary
As a Manager, Onboarding Coach, you oversee a team of Onboarding Coaches in a fast-paced environment.
Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, retention rates, QA scores).
The company offers a generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).
Matching Summary
Match Score: 85
Housecall Pro is seeking a Manager, Onboarding Coach to lead a team of onboarding coaches dedicated to enhancing the experience of home service professionals. The role emphasizes leadership, team development, and customer satisfaction within a supportive and innovative company culture.
Salary
Base: $51,900-$57,750; Bonus/Equity: 30% bonus + equity plan; Benefits: health care, 401(k), tech reimbursement
Skills & Requirements
Must-have
Drive key metrics
Manage team schedule
Lead training and coaching sessions
Stay up-to-date on product changes
Nice-to-have
Passionate about company mission
Empathetic and hard-working team
Collaborative work environment
Key Requirements
2+ years customer support/account management/sales experience