Not specified (assumed to be in-office based on company context).
5-6 years incident management experience
Financial institution or regulated environment
Mas technology risk management guidelines knowledge
The Incident Manager position at Banking Computer Services Private Limited in Singapore focuses on managing technology incidents that significantly impact customers. The role involves coordinating technical teams, ensuring timely communications, and driving performance improvement based on incident analysis
Job Summary
The role serves as the single point of communication and decision-making for severe business impact incidents.
Candidates must possess a strong understanding of MAS Technology Risk Management Guidelines (TRMG) to prepare regulatory reports.
The position involves driving performance improvement efforts based on detailed incident analysis and data trends.
Matching Summary
Match Score: 80
The Incident Manager position at Banking Computer Services Private Limited in Singapore focuses on managing technology incidents that significantly impact customers. The role involves coordinating technical teams, ensuring timely communications, and driving performance improvement based on incident analysis.
Skills & Requirements
Must-have
5-6 years incident management experience
Financial institution or regulated environment
MAS Technology Risk Management Guidelines knowledge
Root cause analysis in multi-vendor environments
End-to-end incident process leadership
Nice-to-have
ITIL v3/v4 Foundation Certification
AWS, Azure, or Cisco certifications
Experience with ELK or SolarWinds monitoring tools
Strong communication and writing skills
Self-motivated ability to work independently
Key Requirements
Minimum 5-6 years managing incidents
ITIL v3/v4 Foundation Certification preferred
Understanding of MAS TRMG guidelines
Fundamental knowledge of IT infrastructure components