Service Agent I - Is Client Services - Full Time 8 Hour Rotating Shifts (non-exempt) (non-union)

University of Southern California

Los Angeles, CA, US
Base: $29.00 - $45.20 ph; bonus/equity: not specif...
Fully remote
3 years it experience required
2 years desktop or service desk support
Active directory user account management
The Service Desk Agent I provides comprehensive IT support to the end user community at Keck Medicine of USC hospitals and clinics

Job Summary

  • The Service Desk Agent I provides comprehensive IT support to the end user community at Keck Medicine of USC hospitals and clinics.
  • Responsibilities include diagnosing hardware and software issues, managing tickets via Footprints, and provisioning user accounts in Active Directory.
  • The role requires working rotating shifts and adhering to specific Fire Life Safety Training requirements for Los Angeles City locations.

Matching Summary

The Service Desk Agent I provides comprehensive IT support to the end user community at Keck Medicine of USC hospitals and clinics.

Salary

Base: $29.00 - $45.20 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 years IT experience required
  • 2 years desktop or service desk support
  • Active Directory user account management
  • Ticketing system usage (Footprints)
  • Remote support tools (GoToAssist, SCCM)

Nice-to-have

  • Excellent verbal and written communication
  • Ability to learn quickly in changing environments
  • Collaborative team player mindset
  • Process improvement recommendations

Key Requirements

  • High school diploma or equivalent
  • 3 years of general IT experience
  • 2 years of Desktop/Service Desk support experience
  • Fire Life Safety Training certification within LA City

Work Rights

Not specified

Tailored Resume

Cover Letter