Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
Job Summary
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
Impact customer satisfaction by responding to inbound customer inquiries, coordinating with internal departments to resolve issues, processing orders, and driving continuous improvement in customer care processes.
Responsible for issuing and analyzing complex reporting requests, acting as project manager for process improvement projects, and ensuring end-to-end customer onboarding.
Matching Summary
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
Skills & Requirements
Must-have
10+ years customer service experience
Supply chain or order management experience
Microsoft Office proficiency
Customer-facing role experience
ERP systems knowledge
Nice-to-have
Principles of customer service best practices
Good team and communication skills
Ability to work with limited direction
Quick learning ability
Key Requirements
10+ years customer service experience
Customer Support or equivalent experience
Supply chain, order management, or Order to Cash (OtC) related functions