The Pega Lead Business Architect is responsible for leading business architecture, requirements definition, and value-driven design for Pega-based solutions, with a strong focus on Customer Service and Constellation-enabled service delivery
Job Summary
The Pega Lead Business Architect is responsible for leading business architecture, requirements definition, and value-driven design for Pega-based solutions, with a strong focus on Customer Service and Constellation-enabled service delivery.
Key responsibilities include defining case types, service intents, journeys, business rules, SLAs, and decision logic, and translating legislation, policy, and operational procedures into structured Pega requirements.
Success in this role involves leading business architecture for end-to-end Pega Customer Service implementations, demonstrating strong Pega case management expertise, and confidently engaging senior business stakeholders.
Matching Summary
The Pega Lead Business Architect is responsible for leading business architecture, requirements definition, and value-driven design for Pega-based solutions, with a strong focus on Customer Service and Constellation-enabled service delivery.
Skills & Requirements
Must-have
Pega Customer Service framework
Pega case management
Constellation-aligned design
Service journey definition
Business rule definition
Stakeholder alignment
Nice-to-have
Project management skills
Agile development experience
Government/regulated industry experience
Accessibility and privacy considerations
Strong relationship management
Key Requirements
Mandatory Pega Business Architect certification (CPBA)
10+ years of experience in Pega business architecture
Strong expertise in Pega Customer Service
Experience with DCO, Inception, and Agile methodologies
Excellent facilitation, communication, and stakeholder management skills