Order Management Lead

ABB Inc

Pinetops, North Carolina, United States
Onsite
Manage internal and external customer service activities
Resolve order, technical, and payment-related issues
Lead post-sales and customer claims management
This position empowers the candidate to lead and support growth while helping industries run leaner and cleaner

Job Summary

  • This position empowers the candidate to lead and support growth while helping industries run leaner and cleaner.
  • The role involves managing resolution of customer issues including orders, technical support, and payment assistance.
  • Candidates will analyze statistics like forecasting and pacing to improve process efficiency within the Electrification Distribution Solutions group.

Matching Summary

This position empowers the candidate to lead and support growth while helping industries run leaner and cleaner.

Skills & Requirements

Must-have

  • Manage internal and external customer service activities
  • Resolve order, technical, and payment-related issues
  • Lead post-sales and customer claims management
  • Analyze statistics including forecasting and pacing
  • Coordinate with relevant functions for case ownership

Nice-to-have

  • Proven experience in a customer service-focused role
  • Ability to showcase expertise in process efficiency
  • Strong leadership or supervisory experience

Key Requirements

  • Bachelor's degree in business, engineering, or related field
  • 5+ years of relevant experience
  • SAP experience required
  • 1-2 years of leadership or supervisory experience
  • Must have work authorization to work in the US

Work Rights

Must have work authorization to work in the US

Tailored Resume

Cover Letter