Accenture Australia is seeking a Service Desk Associate in Bengaluru, India, who will provide Level 1 technical support to clients, ensuring seamless operation of systems and applications. The role requires strong communication skills and proficiency in ITSM tools, with a focus on customer service and problem-solving abilities
Job Summary
This role serves as a vital link between clients and the systems they utilize by providing precision technical support.
Candidates must be flexible to work 24x7 rotational shifts including weekends and Indian public holidays.
The position requires hands-on troubleshooting of hardware, software, and Microsoft 365 environments while documenting interactions in ITSM tools.
Matching Summary
Match Score: 85
Accenture Australia is seeking a Service Desk Associate in Bengaluru, India, who will provide Level 1 technical support to clients, ensuring seamless operation of systems and applications. The role requires strong communication skills and proficiency in ITSM tools, with a focus on customer service and problem-solving abilities.