Sr. Digital Program Manager, Customer Activation & Adoption

6sense

Austin, United States
On-site
Customer success engagement design
Post-onboarding activation program
Assess user activation
6sense's mission is to multiply what matters: growth, retention, and efficiency, envisioning a future where companies, teams and people reach their full potential

Job Summary

  • 6sense's mission is to multiply what matters: growth, retention, and efficiency, envisioning a future where companies, teams and people reach their full potential.
  • This role ensures Customer Success has clear visibility into customers exiting onboarding, including their readiness, risk profile, and adoption signals, so engagement can be timely, consistent, and effective.
  • You will also partner closely with Professional Services to identify opportunities to scale elements of the onboarding experience while ensuring Customer Success can leverage those assets.

Matching Summary

6sense's mission is to multiply what matters: growth, retention, and efficiency, envisioning a future where companies, teams and people reach their full potential.

Skills & Requirements

Must-have

  • Customer Success engagement design
  • post-onboarding activation program
  • assess user activation
  • drive adoption of 6sense
  • improve renewal outcomes
  • cross-functional influence

Nice-to-have

  • customer readiness assessment
  • risk profile identification
  • adoption signals tracking
  • scalable CS motions design
  • 1:many training and webinars

Key Requirements

  • Senior individual contributor role
  • Own and evolve customer engagement
  • Focus on Commercial segment customers

Work Rights

Not specified

Tailored Resume

Cover Letter