Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Strong communication skills
Attention to detail
Sense of urgency
The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Candidates will lead customer satisfaction improvement initiatives and track survey scores using the FreshDesk Omni Program.
  • The position offers competitive pay ranging from $20.00 to $22.00 along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Strong communication skills
  • Attention to detail
  • Sense of urgency
  • Basic computer skills
  • High school graduate or equivalent

Nice-to-have

  • Warranty Claims experience
  • Collections experience
  • Team player with positive attitude
  • FreshDesk Omni Program knowledge

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Drug free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter