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Mersen is seeking an Operations Manager to oversee and grow their service business in Gonzales, LA. The ideal candidate should possess strong technical skills, leadership abilities, and a customer-focused mindset, with responsibilities spanning daily operations, team management, and customer liaison.
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Job Summary
This role is responsible for managing and growing the service business, overseeing after-sales support, repairs, and spare parts operations, and ensuring exceptional customer service.
You will collaborate across departments including engineering, sales, purchasing, and quality to drive efficiency, satisfaction, and growth.
The manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Matching Summary
Match Score: 75
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Mersen is seeking an Operations Manager to oversee and grow their service business in Gonzales, LA. The ideal candidate should possess strong technical skills, leadership abilities, and a customer-focused mindset, with responsibilities spanning daily operations, team management, and customer liaison.
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Skills & Requirements
Must-have
Manage 15-20 person team
Collaborate across departments
Strong technical aptitude
Customer-focused mindset
Proficiency in Microsoft Office, ERP, CRM
Ability to read technical drawings
Nice-to-have
Creative problem-solving skills
Eagerness to acquire deep knowledge
Proactive desire to meet commitments
Strong chemical industry knowledge
Key Requirements
Minimum 3 years in equipment repair/service operations
Bachelor's degree in Mechanical Engineering or related field (plus)
Experience in technical sales and project management
Strong understanding of ASME codes and cost estimating