Incident And Escalation Specialist

Airbus Aerostructures S.R.L.

Brasov, Romania
Base: competitive salary; bonus/equity: multiple b...
Hybrid
Major incident management
Escalation management
Technical team coordination
The role focuses on operational support for Major Incident Management including escalation and shopfloor support with remote/hybrid work in Romania

Job Summary

  • The role focuses on operational support for Major Incident Management including escalation and shopfloor support with remote/hybrid work in Romania.
  • Responsibilities include managing critical tickets, coordinating technical teams during outages, monitoring tailored devices, and creating business impact reports.
  • The company offers a competitive salary with bonuses, private medical plan, wellness access, hybrid work policy, and transportation in the Brașov area.

Matching Summary

The role focuses on operational support for Major Incident Management including escalation and shopfloor support with remote/hybrid work in Romania.

Salary

Base: Competitive salary; Bonus/Equity: Multiple bonuses for performance, attendance, and holidays; Benefits: Private medical plan and wellness access

Skills & Requirements

Must-have

  • Major Incident Management
  • Escalation Management
  • Technical team coordination
  • Shopfloor device monitoring
  • Business Impact Reporting
  • Incident and crisis management
  • Hybrid work policy

Nice-to-have

  • Resilience under pressure
  • Clear communication skills
  • Good technical understanding
  • Flexible working arrangements
  • Inclusive working environment

Key Requirements

  • Experience in incident and crisis management
  • Professional experience level
  • Work authorization in Romania

Work Rights

Not specified

Tailored Resume

Cover Letter