Partner Delivery & Business Development Manager Analyst
Fiserv
Multiple Locations, ,
Incident and problem management
Service delivery processes
Payments experience with agents/iso/isv
As a Partner Delivery & Business Development Manager, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch
Job Summary
As a Partner Delivery & Business Development Manager, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch.
This role involves contributing to the continuous improvement of service management practices, driving high client satisfaction, and ensuring seamless operations.
The team focuses on enhancing client experiences and streamlining service operations for maximum effectiveness.
Matching Summary
As a Partner Delivery & Business Development Manager, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch.
Skills & Requirements
Must-have
incident and problem management
service delivery processes
payments experience with Agents/ISO/ISV
client satisfaction focus
partner onboarding and activation
customer facing role experience
Nice-to-have
strong project management skills
familiarity with cloud technologies
white glove agent relationship experience
business development and account management
integration station support
Key Requirements
2+ years incident and problem management experience
2+ years service delivery experience
3+ years payments experience with Agents/ISO/ISV or Merchant Services
ability to travel 20%
experience in business development and account management