Customer Service Administrator

Canon Inc

Taguig, , Philippines
On-site
Inbound and outbound call handling
Email transaction support
Adherence to standard operating procedures
Canon Inc. is seeking a Customer Service Administrator to support inbound and outbound communications, primarily handling customer service inquiries related to their products. The role is based onsite in Taguig, Philippines, and requires strong communication skills and a commitment to customer satisfaction

Job Summary

  • Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth.
  • The Customer Service Administrator will support inbound and outbound calls and email transactions, attending to customer service and technical enquiries on various consumer and business products.
  • We believe in the power of an inclusive and diverse workforce and offer flexible working arrangements to improve work-life balance.

Matching Summary

Match Score: 75

Canon Inc. is seeking a Customer Service Administrator to support inbound and outbound communications, primarily handling customer service inquiries related to their products. The role is based onsite in Taguig, Philippines, and requires strong communication skills and a commitment to customer satisfaction.

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Email transaction support
  • Adherence to Standard Operating Procedures
  • Quality Monitoring (QA) compliance
  • Onsite work at McKinley Hill Taguig

Nice-to-have

  • Cross-training to other LOB processes
  • Strong customer service skills
  • Ability to create positive customer impressions
  • Willingness to undertake ad hoc projects

Key Requirements

  • At least high school diploma
  • 6 months or more full-time call handling experience
  • Email or chat handling experience is an advantage
  • Must be amenable to work onsite

Work Rights

Not specified

Tailored Resume

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