Technical Account Manager (presencial En Monterrey)
DXC Technology UK
Monterrey, Mexico
3 to 5 years relevant experience
It infrastructure knowledge servers networks
Incident management and resolution
The role involves providing technical expertise in IT infrastructure including servers, networks, and business continuity throughout the contract lifecycle
Job Summary
The role involves providing technical expertise in IT infrastructure including servers, networks, and business continuity throughout the contract lifecycle.
Responsibilities include managing incidents, escalations, problems, and changes while ensuring compliance with security policies and CMDB accuracy.
Candidates will balance internal needs with client requirements while leading projects and driving continuous improvement within a collaborative team environment.
Matching Summary
The role involves providing technical expertise in IT infrastructure including servers, networks, and business continuity throughout the contract lifecycle.
Skills & Requirements
Must-have
3 to 5 years relevant experience
IT infrastructure knowledge servers networks
Incident management and resolution
Change management implementation
Customer relationship management
Nice-to-have
CCNA certification desirable
Project leadership experience
Business analysis skills
Proactive problem solving mindset
Team collaboration abilities
Key Requirements
Bachelor's degree in Computer Science, Engineering, or related field