Technical Support Specialist

Brookfield Properties

Cleveland, OH, US
Fully remote
Windows 11 support experience
Office 365 administration skills
Servicenow incident management
This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization

Job Summary

  • This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.
  • The position offers hands-on experience with platforms like Windows 11, Office 365, and Intune alongside structured learning opportunities such as LinkedIn Learning.
  • Candidates will engage in a culture of innovation by proactively identifying opportunities to optimize the user support experience and system performance.

Matching Summary

This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.

Skills & Requirements

Must-have

  • Windows 11 support experience
  • Office 365 administration skills
  • ServiceNow incident management
  • Remote technical support delivery
  • Hardware troubleshooting for Lenovo Mac iOS Android

Nice-to-have

  • Experience in call queue environment
  • ITIL framework knowledge
  • Proactive process improvement mindset
  • Vendor escalation management skills
  • Strong interpersonal communication abilities

Key Requirements

  • High School Diploma or GED required
  • Minimum 2 years IT support experience
  • Familiarity with ServiceNow preferred

Work Rights

Not specified

Tailored Resume

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