Customer Service Executive

Johnson Controls Inc

Singapore, Singapore, Singapore
Competitive salary; pyid vacation/holidays/sick ti...
Onsite
3+ years customer service experience
Sap jde salesforce ms office proficiency
Import export regulations knowledge apac
Johnson Controls Inc is seeking a Customer Service Executive in Singapore to provide exceptional customer service in the APAC region, ensuring timely order management and effective communication with clients and internal teams. The role demands strong interpersonal skills, attention to detail, and experience with customer service and ERP systems

Job Summary

  • The role is accountable for delivering an excellent customer service experience across the APAC region while interacting with internal stakeholders and clients.
  • Responsibilities include processing orders timely, managing backorders, resolving client issues, and utilizing Salesforce for communications and complaint tracking.
  • The company offers a competitive salary, comprehensive benefits, paid vacation, and opportunities for on-the-job training within a collaborative team environment.

Matching Summary

Match Score: 85

Johnson Controls Inc is seeking a Customer Service Executive in Singapore to provide exceptional customer service in the APAC region, ensuring timely order management and effective communication with clients and internal teams. The role demands strong interpersonal skills, attention to detail, and experience with customer service and ERP systems.

Salary

Competitive salary; Paid vacation/holidays/sick time; Comprehensive benefits package

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • SAP JDE Salesforce MS Office proficiency
  • Import export regulations knowledge APAC
  • Backorder management and aging order cleanup
  • ERP system accuracy for dates

Nice-to-have

  • Strong communication and interpersonal skills
  • Self-starter with independent work style
  • Meticulous planning and prioritization abilities
  • Experience coaching team members
  • Passion for excellent telephone manner

Key Requirements

  • Minimum 3 years successful Customer Service experience
  • Knowledge of import and export regulations in the region
  • Proficiency in SAP, JDE, Salesforce, and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter