Customer Lifecycle Analyst - Financial Crime

Bonneville Bank

Not specified
Anti-money laundering and counter terrorism financing knowledge
Sanctions regulatory obligations understanding
Customer service excellence in high volume environment
Bonneville Bank is seeking a Customer Lifecycle Analyst to join its Financial Crime Operations team, focusing on anti-money laundering and counter-terrorism financing. The role emphasizes delivering exceptional customer service while ensuring compliance with legal obligations and identifying opportunities for process improvement

Job Summary

  • You will contribute to the Group's AML/CTF obligations while ensuring strong operational cadences with a focus on quality and compliance.
  • The role requires delivering superior levels of internal and external customer service to support the Group's goal of achieving an NPS of +30 in 3 years.
  • You will act as a key guardian against financial crime by accurately recording interactions, managing customer expectations, and escalating risks following appropriate pathways.

Matching Summary

Match Score: 75

Bonneville Bank is seeking a Customer Lifecycle Analyst to join its Financial Crime Operations team, focusing on anti-money laundering and counter-terrorism financing. The role emphasizes delivering exceptional customer service while ensuring compliance with legal obligations and identifying opportunities for process improvement.

Skills & Requirements

Must-have

  • Anti-money laundering and counter terrorism financing knowledge
  • Sanctions regulatory obligations understanding
  • Customer service excellence in high volume environment
  • Standard operating procedures and SLA adherence
  • Risk identification and escalation capabilities

Nice-to-have

  • Continuous improvement mindset for process efficiency
  • Willingness to learn multiple operational streams
  • Experience with complex entity information gathering
  • Proactive approach to emerging financial crime trends

Key Requirements

  • Tertiary education preferred
  • Experience in fast-paced high volume operational environment
  • Understanding of FATCA/CRS requirements

Work Rights

Not specified

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