The core focus of this position is to provide high-volume support, maintain day-to-day platform operations, and deliver consistent, high-quality administration across Jira and Confluence
Job Summary
The core focus of this position is to provide high-volume support, maintain day-to-day platform operations, and deliver consistent, high-quality administration across Jira and Confluence.
You’ll work closely with teams across the business, ensuring our Atlassian tools remain stable, well-governed, and easy to use.
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better.
Matching Summary
The core focus of this position is to provide high-volume support, maintain day-to-day platform operations, and deliver consistent, high-quality administration across Jira and Confluence.
Skills & Requirements
Must-have
Atlassian Cloud (Jira & Confluence)
Jira/Confluence support requests
Tier-2 troubleshooting
Workflow, permission, and configuration management
User onboarding/offboarding
Atlassian tool stability and governance
Nice-to-have
Fast-paced environment
Problem-solving skills
Service-focused mindset
Comfort working with diverse teams
Key Requirements
Hands-on experience with Atlassian Cloud
Strong understanding of workflows, permissions, and standard configurations
Ability to work independently across BAU and support tasks