Patient Customer Rep - Full-time / Aurora, Il

Callowayhealth

Aurora, IL, US
Base: $18.85 - $28.30 ph; bonus/equity: not specif...
Onsite
Schedule future appointments and requisitions
Document patient information in epic/idx systems
Answer telephone promptly within 3 rings
Calloway Health is seeking a full-time Patient Customer Representative in Aurora, IL, to manage appointment scheduling and patient communications within a behavioral health setting. The role requires strong customer service skills and some experience in healthcare is preferred

Job Summary

  • This role involves executing patient scheduling duties and documenting information within the IDX system while coordinating with hospital admissions.
  • The position requires instructing patients on necessary preparations for testing using language appropriate to their level of understanding.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, retirement offerings, and educational assistance programs.

Matching Summary

Match Score: 75

Calloway Health is seeking a full-time Patient Customer Representative in Aurora, IL, to manage appointment scheduling and patient communications within a behavioral health setting. The role requires strong customer service skills and some experience in healthcare is preferred.

Salary

Base: $18.85 - $28.30 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • Schedule future appointments and requisitions
  • Document patient information in EPIC/IDX systems
  • Answer telephone promptly within 3 rings
  • Follow department protocol for communications
  • Monitor in-basket for messages and calls

Nice-to-have

  • Pleasant and well-developed customer service skills
  • Strong team orientation and flexibility
  • Knowledge of medical terminology concepts
  • Ability to resolve customer service issues
  • Typing speed of 25 wpm preferred

Key Requirements

  • High School graduate or GED required
  • 1 year experience in customer service position
  • Healthcare experience preferred

Work Rights

Not specified

Tailored Resume

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