Customer Service Representative

Allstate

Tijuana, Mexico
Base: up to $24,000 mxn monthly before taxes; bonu...
Customer-focused problem solving
Multitasking across systems
Excellent phone manners
As a Customer Service Representative, you will be the friendly voice that our clients rely on for support and guidance, ensuring they feel valued and understood

Job Summary

  • As a Customer Service Representative, you will be the friendly voice that our clients rely on for support and guidance, ensuring they feel valued and understood.
  • Key responsibilities include handling policy questions, processing changes, taking payments, and resolving conflicts independently while demonstrating strong problem-solving skills.
  • Benefits include fully paid training, nine days of PTO, life and burial insurance, weekly food vouchers, and on-site wellness facilities.

Matching Summary

As a Customer Service Representative, you will be the friendly voice that our clients rely on for support and guidance, ensuring they feel valued and understood.

Salary

Base: Up to $24,000 MXN monthly before taxes; Bonus/Equity: Not specified; Benefits: Full paid training, PTO, food vouchers, insurance, parking, wellness center, coffee shop, discounts, referral program, monthly activities.

Skills & Requirements

Must-have

  • Customer-focused problem solving
  • Multitasking across systems
  • Excellent phone manners
  • Bilingual English/Spanish proficiency

Nice-to-have

  • Empathy and conflict resolution
  • Process improvement suggestions
  • Teamwork and group cohesion

Key Requirements

  • High School Diploma/GED
  • Call center experience (Preferred)
  • Insurance industry knowledge (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter