Service Coordinator

KION North America Corporation

Warrington, United Kingdom
Not specified (potentially hybrid or onsite based on job responsibilities).
Manage engineer dispatch for breakdowns
Proactive service planning and scheduling
Accurate sap goods receipt processing
KION North America Corporation is seeking a Service Coordinator in Warrington, UK, to enhance customer service and manage engineer dispatch for service jobs. The role involves proactive communication with customers and internal teams to optimize service efficiency and revenue. ###

Job Summary

  • The role requires managing and controlling the despatch of engineers to Breakdown and TOA jobs while keeping customers informed at all stages.
  • You will be responsible for proactive control of service planning, maintaining accurate master data, and optimizing revenue and margin opportunities.
  • The position involves liaising with service engineers and team leaders to maximize effectiveness and ensuring time sheet data is accurate for smooth job processing.

Matching Summary

Match Score: 85

KION North America Corporation is seeking a Service Coordinator in Warrington, UK, to enhance customer service and manage engineer dispatch for service jobs. The role involves proactive communication with customers and internal teams to optimize service efficiency and revenue. ###

Skills & Requirements

Must-have

  • Manage engineer dispatch for breakdowns
  • Proactive service planning and scheduling
  • Accurate SAP Goods Receipt processing
  • Liaise with Regional Service Managers
  • Monitor Work In Progress (WIP) levels

Nice-to-have

  • One Linde approach to regional liaison
  • Strong customer relationship building skills
  • Experience with invoice query resolution
  • Ability to arrange third party jobs
  • Professional customer facing image maintenance

Key Requirements

  • Compliance with Health and Safety requirements
  • Proficiency in SAP systems for goods receipts
  • Ability to communicate professionally with external customers

Work Rights

Not specified

Tailored Resume

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