Front Counter Supervisor - Summer (sessional)

isc.ubc.ca

Unknown, Unknown, Canada
$29.27 - $30.76 cad hourly; not specified; not spe...
Onsite
Guest check-ins and check-outs
Billing and payment collection
Staff training and performance monitoring
Supervises the everyday operation of Conferences and Accommodation services including guest check ins, check outs, billing, special payment arrangements, and accommodation related transactions

Job Summary

  • Supervises the everyday operation of Conferences and Accommodation services including guest check ins, check outs, billing, special payment arrangements, and accommodation related transactions.
  • Trains Customer Service Representatives and monitors their performance to ensure that procedures and policy are properly adhered to, including assisting in staff training and completing staff evaluations.
  • UBC is committed to attracting and sustaining a diverse workforce, believing it is key to the successful pursuit of excellence in research, innovation, and learning.

Matching Summary

Supervises the everyday operation of Conferences and Accommodation services including guest check ins, check outs, billing, special payment arrangements, and accommodation related transactions.

Salary

$29.27 - $30.76 CAD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Guest check-ins and check-outs
  • Billing and payment collection
  • Staff training and performance monitoring
  • Guest complaint resolution
  • Shift communication and reporting

Nice-to-have

  • Commitment to equity and diversity
  • Willingness to respect diverse perspectives
  • Enhancing awareness of EDI

Key Requirements

  • High school graduation plus one year post-secondary education
  • Three years of related experience
  • Eligibility for Facilities Access 3 (FA3) Security Clearance
  • Availability from May 1, 2026 to August 31, 2026
  • Ability to work flexible shifts including weekends and holidays

Work Rights

Eligibility for Facilities Access 3 (FA3) Security Clearance with the RCMP

Tailored Resume

Cover Letter