The Information Technology department is seeking a dedicated L1 Support Technician to join our team in IT Central
Job Summary
The Information Technology department is seeking a dedicated L1 Support Technician to join our team in IT Central.
You'll be part of a team of support professionals dedicated to providing an elevated level of customer satisfaction to students, faculty, and staff at The New School.
This is an extraordinary opportunity to work closely with a visionary leader and contribute meaningfully to a forward-thinking institution that’s reshaping the future of higher education.
Matching Summary
The Information Technology department is seeking a dedicated L1 Support Technician to join our team in IT Central.
Salary
$27.69 per hour
Skills & Requirements
Must-have
first-level technical support
customer service
troubleshoot hardware and software
OS support
Google Apps support
ITIL concepts
Nice-to-have
collaboration with colleagues
process improvement recommendations
training student workers
Key Requirements
Bachelor’s degree (BA or BS)
Professional level work experience in educational technology
Experience providing excellent customer service in a fast-paced IT department
Superior communication skills (written and verbal)
Ability to handle multiple tasks
Efficient working knowledge of MS Office, ticketing systems, Google apps