The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, acting as their advocate within Workday
Job Summary
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, acting as their advocate within Workday.
This role requires strong communication, project management skills, and technical acumen to proactively identify opportunities to improve system reliability and manage escalations.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for long-term professional growth.
Matching Summary
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, acting as their advocate within Workday.
Skills & Requirements
Must-have
customer relationship management
technical account management
escalation and incident management
project management skills
workday product expertise
stakeholder communication
problem solving and multitasking
Nice-to-have
leadership skills with high-level stakeholders
ability to engage at C-Level
team player across corporate functions
positive attitude and adaptability
continuous improvement initiatives
travel flexibility up to 25%
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or customer success for complex B2B software
4+ years managing complex SaaS solutions with large enterprise accounts
experience with HR, Payroll, Financials or related business areas
leadership experience engaging with C-level executives