Ibm Integration – L2 Application Support Leader

DXC Technology Australia & New Zealand

12+ years application support experience
Ibm ace datapower iib expertise
L2 support team leadership
This role requires leading a team of support engineers to ensure the high availability of critical IBM integration platforms

Job Summary

  • This role requires leading a team of support engineers to ensure the high availability of critical IBM integration platforms.
  • The ideal candidate will act as the primary escalation point for complex incidents while driving root cause analysis to prevent recurring issues.
  • DXC Technology fosters an inclusive environment that prioritizes in-person collaboration while offering flexibility to support individual wellbeing.

Matching Summary

This role requires leading a team of support engineers to ensure the high availability of critical IBM integration platforms.

Skills & Requirements

Must-have

  • 12+ years application support experience
  • IBM ACE DataPower IIB expertise
  • L2 support team leadership
  • Critical incident management
  • Root cause analysis implementation

Nice-to-have

  • Banking or financial services background
  • ITIL certification preferred
  • Monitoring tools and automation familiarity
  • Strong stakeholder communication skills
  • Inclusive collaborative work environment

Key Requirements

  • 12+ years in enterprise integration support
  • Proven leadership managing L2 support teams
  • ITIL certification (preferred)
  • Experience with banking/financial services (preferred)

Work Rights

Not specified

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