Front Office Supervisor (m/w/d) – Ibis Styles München Airport (m/w/d)

Ibis Styles München Airport

München, Germany
On-site
Excellent guest service
Professional complaint management
Brand standards implementation
Ibis Styles München Airport is seeking a Front Office Supervisor to oversee the hotel's front office operations, ensuring excellent guest service and collaboration with various departments. The ideal candidate should possess significant experience in hospitality, particularly in a leadership role, and have strong organizational and communication skills. The position offers opportunities for growth, employee benefits, and a supportive team environment

Job Summary

  • Ensure smooth check-in and check-out processes, even during high guest volumes, and manage guest complaints professionally.
  • Collaborate closely with other departments and implement brand standards to guarantee excellent guest service.
  • Benefit from Accor Academy training, worldwide employee discounts, and an attractive compensation package.

Matching Summary

Match Score: 85

Ibis Styles München Airport is seeking a Front Office Supervisor to oversee the hotel's front office operations, ensuring excellent guest service and collaboration with various departments. The ideal candidate should possess significant experience in hospitality, particularly in a leadership role, and have strong organizational and communication skills. The position offers opportunities for growth, employee benefits, and a supportive team environment.

Skills & Requirements

Must-have

  • excellent guest service
  • professional complaint management
  • brand standards implementation
  • cash handling and closing procedures
  • guest feedback analysis

Nice-to-have

  • motivated team environment
  • flexible support
  • unforgettable guest stays
  • contribute to local community

Key Requirements

  • Completed vocational training or degree in hotel management or tourism
  • Several years of Front Office experience, ideally in a leadership role
  • Experience in airport hotels or high-traffic hotels is advantageous
  • Strong leadership and communication skills
  • High service and guest orientation
  • Organizational talent and flexibility (shift and weekend work)
  • Very good German and English skills, other foreign languages are a plus
  • Proficiency with hotel software systems (e.g., Opera)

Work Rights

Not specified

Tailored Resume

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