Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Markham Bank

Not specified
Conversation design experience
Multi-turn conversational flows
Ai chatbot development
Markham Bank is seeking a skilled Conversation Designer/Analyst to shape AI-powered customer experiences through the development of the Bankwest Bee chatbot. The role involves designing natural conversational flows and optimizing AI behavior to enhance user interactions

Job Summary

  • Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.
  • Design natural, human-centered conversations that make banking simpler for millions of customers.
  • This is a specialist, hands-on role where design meets data, storytelling meets experimentation, and creativity meets cutting-edge tech.

Matching Summary

Match Score: 85

Markham Bank is seeking a skilled Conversation Designer/Analyst to shape AI-powered customer experiences through the development of the Bankwest Bee chatbot. The role involves designing natural conversational flows and optimizing AI behavior to enhance user interactions.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot development
  • LLM prompt design
  • Systems thinking
  • Data-driven iteration

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Agile development practices
  • User-centered design

Key Requirements

  • Required experience in conversation design
  • Proven ability to design multi-turn journeys
  • Comfort navigating ambiguity
  • Background in chatbots or AI-driven products

Work Rights

Not specified

Tailored Resume

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