Service Delivery Lead (apps & Plm Crt)

Airbus India Private Limited

India
Not specified (potentially hybrid or onsite)
Sccm application packaging experience
Plm catia rollout management
Servicenow incident management
Airbus India is seeking a Service Delivery Lead to oversee the management and deployment of workplace applications, specifically focusing on PLM services. The role requires a blend of technical expertise in application management and a strong emphasis on customer satisfaction and operational performance

Job Summary

  • The role focuses on managing day-to-day operations for Workplace Applications and Store Products with a specific emphasis on PLM Services.
  • Candidates must ensure service delivery meets all OLA/SLA targets while maintaining high levels of customer satisfaction across global teams.
  • This position requires overseeing the full lifecycle of application deployments including support tiers and security compliance protocols.

Matching Summary

Match Score: 85

Airbus India is seeking a Service Delivery Lead to oversee the management and deployment of workplace applications, specifically focusing on PLM services. The role requires a blend of technical expertise in application management and a strong emphasis on customer satisfaction and operational performance.

Skills & Requirements

Must-have

  • SCCM Application Packaging experience
  • PLM CATIA Rollout management
  • ServiceNow Incident Management
  • SLA/OLA target maintenance
  • Level 1-3 Support lifecycle oversight

Nice-to-have

  • PowerShell Scripting for deployment
  • CAD tools familiarity like CATIA
  • ITIL V4 foundation certification
  • Cloud hosting knowledge AWS Azure
  • Proactive anticipatory customer service mindset

Key Requirements

  • Bachelor Degree in Computer Science or related field
  • Hands-on SCCM and Application Packaging experience
  • Strong ServiceNow ITSM platform proficiency

Work Rights

Not specified

Tailored Resume

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