Customer Service Representative - Auckland City

Westpac

Auckland City, Auckland, New Zealand
Fully onsite
2 years customer service experience
Understanding of financial services compliance
Ability to juggle multiple priorities
Westpac is seeking a Customer Service Representative for their Auckland City branch, emphasizing a commitment to customer care and problem-solving in a dynamic environment. The ideal candidate will have at least two years of customer service experience, preferably in banking, and will thrive in a team-oriented, supportive culture

Job Summary

  • As a Customer Service Representative, you will be the first point of contact helping customers navigate financial moments with care.
  • You will solve problems ranging from online banking hiccups to card disputes in a fast-paced environment.
  • The role offers 4 weeks standard holiday plus 5 additional days of wellbeing leave along with career growth opportunities.

Matching Summary

Match Score: 85

Westpac is seeking a Customer Service Representative for their Auckland City branch, emphasizing a commitment to customer care and problem-solving in a dynamic environment. The ideal candidate will have at least two years of customer service experience, preferably in banking, and will thrive in a team-oriented, supportive culture.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • understanding of financial services compliance
  • ability to juggle multiple priorities

Nice-to-have

  • tertiary qualification in Business or Finance
  • comfort with digital platforms
  • knack for solving problems under pressure

Key Requirements

  • At least 2 years' experience in customer service
  • Understanding of regulatory requirements
  • Preferred tertiary qualification in Business or Finance

Work Rights

Not specified

Tailored Resume

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