Problem And Itsm Knowledge Specialist

ATR (Airbus/Leonardo)

Romania
Hybrid
Sustainable bug fixing
Internal and external knowledge base
Servicenow knowledge management modules
Focus on sustainable bug fixing and increasing the self-service rate through effective knowledge management

Job Summary

  • Focus on sustainable bug fixing and increasing the self-service rate through effective knowledge management.
  • Responsibilities include moderating Root Cause Analysis, tracking corrective actions, and managing the internal/external knowledge base.
  • Offers a competitive salary, multiple bonuses, private medical plan, and a hybrid work policy.

Matching Summary

Focus on sustainable bug fixing and increasing the self-service rate through effective knowledge management.

Skills & Requirements

Must-have

  • Sustainable bug fixing
  • Internal and external knowledge base
  • ServiceNow Knowledge Management modules

Nice-to-have

  • Editorial talent for documentation
  • Commitment to act with integrity

Key Requirements

  • Certified knowledge in ITIL Problem Management
  • Experience working with ServiceNow Knowledge Management modules

Work Rights

Not specified

Tailored Resume

Cover Letter