Business Specialist, Process & Change Management

CIBC Capital Markets

Toronto, Canada
Fully remote
Process analysis and enhancement
Business requirements analysis
Operational effectiveness
The Process & Change Management group is accountable for the overall change approach, roadmaps, and implementations of both internal and partner led initiatives

Job Summary

  • The Process & Change Management group is accountable for the overall change approach, roadmaps, and implementations of both internal and partner led initiatives.
  • This role will support the Retail Account Services portfolio, analyzing and recommending enhancements to existing business processes to enhance operational effectiveness and client experience.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers recognition program.

Matching Summary

The Process & Change Management group is accountable for the overall change approach, roadmaps, and implementations of both internal and partner led initiatives.

Skills & Requirements

Must-have

  • Process analysis and enhancement
  • Business requirements analysis
  • Operational effectiveness
  • Client experience improvement
  • Microsoft Power Automate
  • Microsoft Power BI
  • Alteryx

Nice-to-have

  • Relationship building
  • Data-driven problem solving
  • Impactful communication
  • Embracing change
  • Critical thinking skills

Key Requirements

  • Legally eligible to work
  • Valid work or study permit (where applicable)

Work Rights

Not specified

Tailored Resume

Cover Letter