Manager, Systems Support Engineer

AirAsia

Not specified; not specified; competitive compensa...
6+ years in system support or production operations
3+ years in team leadership roles
Experience supporting api-driven distributed platforms
The role involves leading a cross-functional team to ensure high availability and reliability of mission-critical airline distribution platforms

Job Summary

  • The role involves leading a cross-functional team to ensure high availability and reliability of mission-critical airline distribution platforms.
  • Candidates will act as the technical owner for external integrations with airlines, OTAs, and payment gateways while managing partner onboarding.
  • The position offers the opportunity to work on large-scale real-world platforms with immediate operational impact within a trusted core team.

Matching Summary

The role involves leading a cross-functional team to ensure high availability and reliability of mission-critical airline distribution platforms.

Salary

Not specified; Not specified; Competitive compensation, travel benefits, and growth opportunities

Skills & Requirements

Must-have

  • 6+ years in system support or production operations
  • 3+ years in team leadership roles
  • Experience supporting API-driven distributed platforms
  • Strong troubleshooting of third-party integration issues
  • Proficiency with HTTP APIs, JSON/XML, and authentication
  • Experience with logging, monitoring, and alerting tools

Nice-to-have

  • Familiarity with cloud environments like AWS, GCP, or Azure
  • Prior exposure to travel technology or OTA platforms
  • Ability to read application code for troubleshooting
  • Experience with Salesforce and Jira workflow design
  • Knowledge of containerized deployments

Key Requirements

  • Degree in Computer Science, Engineering, or related field
  • 6+ years experience in system support or production operations
  • 3+ years of team leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter