Agent Support Specialist

Lion Street

St Albans, WV, United States
Proactive support for accounts
Delegating support tasks
Coordinating communication
The role supports Executive, Key, and Core Accounts by providing high-level, proactive support, acting as a quarterback to delegate tasks and coordinate communication

Job Summary

  • The role supports Executive, Key, and Core Accounts by providing high-level, proactive support, acting as a quarterback to delegate tasks and coordinate communication.
  • Primary responsibilities include acting as a liaison between internal departments and carriers, overseeing transfer and onboarding processes, and conducting proactive outreach.
  • Benefits include Medical/Dental/Vision Insurance, 401(k) Retirement Plan, Paid Holidays, PTO, and more.

Matching Summary

The role supports Executive, Key, and Core Accounts by providing high-level, proactive support, acting as a quarterback to delegate tasks and coordinate communication.

Skills & Requirements

Must-have

  • Proactive support for accounts
  • Delegating support tasks
  • Coordinating communication
  • Resolving escalated issues
  • Timely request fulfillment
  • Written and verbal communication

Nice-to-have

  • Strong desire to provide high-level support
  • Grow and improve relationships
  • Assist accounts with growth plans
  • Positive team spirit
  • Self-development activities

Key Requirements

  • Must be willing to work flexible hours
  • Must be able to pass background check
  • Must be able to pass pre-hire drug screening
  • Must be able to pass monthly OIG and SAM Exclusion List checks

Work Rights

Not specified

Tailored Resume

Cover Letter