Customer Success Manager, Commercial

Merge

New York City, United States
Base: $125,000-$150,000 ote; bonus/equity: include...
On-site
Customer onboarding and renewal
Technical stakeholder management
Customer satisfaction enhancement
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases

Job Summary

  • You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases.
  • The expectation will be to manage 40-50 commercial customers.
  • In addition to cash compensation, all full time employees receive an equity compensation package.

Matching Summary

You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases.

Salary

Base: $125,000-$150,000 OTE; Bonus/Equity: Included in OTE and equity compensation package; Benefits: Unlimited PTO, commuter benefits, 100% covered health, vision, dental, 401K, home office stipend

Skills & Requirements

Must-have

  • Customer onboarding and renewal
  • Technical stakeholder management
  • Customer satisfaction enhancement
  • Upsell opportunity identification

Nice-to-have

  • Adaptable to change
  • Creative problem-solving
  • Customer-centric process building
  • Team player and collaboration

Key Requirements

  • 3+ years Customer Success or Account Management
  • Software product experience
  • High level of autonomy
  • Entrepreneurial mindset

Work Rights

Not specified

Tailored Resume

Cover Letter