Customer Experience Advisor

Capita

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
End-to-end complaint management
Collaborative stakeholder relationships
Meet customer/business needs
As a Customer Service Advisor at Capita, you will be expected to manage your customer complaints from end to end and finding a resolution for your customer

Job Summary

  • As a Customer Service Advisor at Capita, you will be expected to manage your customer complaints from end to end and finding a resolution for your customer.
  • You will be expected to have collaborative working relationships with all stakeholders to get the best possible outcome.
  • A competitive salary of £24,043 per annum, 22 days’ holiday, company matched pension, life assurance, and paid volunteering days are among the benefits offered.

Matching Summary

As a Customer Service Advisor at Capita, you will be expected to manage your customer complaints from end to end and finding a resolution for your customer.

Salary

Base: £24,043.50 Per annum; Bonus/Equity: Not specified; Benefits: 22 days’ holiday, company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks

Skills & Requirements

Must-have

  • End-to-end complaint management
  • Collaborative stakeholder relationships
  • Meet customer/business needs
  • Root cause analysis of trends
  • Deliver against Service Level Agreements
  • Represent Capita professionally
  • Organise work schedules and activities

Nice-to-have

  • Positive and enthusiastic attitude
  • Self-motivated individual
  • Strong Microsoft skills

Key Requirements

  • Experience in a complaints environment
  • Ability to prioritise workload
  • Reliable Wi-Fi connection for remote work

Work Rights

Not specified

Tailored Resume

Cover Letter