Banamex - Ejecutivo Telefonico De Atencion A Clientes
Banamex
Metepec, Mexico, Mexico
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Customer service inquiries resolution
Utilize computer systems effectively
Product and service knowledge
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Banamex is seeking a Customer Service Representative for their Metepec location. The role involves addressing customer inquiries, providing solutions, and ensuring compliance with company policies while maintaining a focus on customer satisfaction.
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Job Summary
The representative is responsible for supporting customer service inquiries and offering solutions based on customer needs.
Responsibilities include evaluating and resolving customer service inquiries across various platforms and analyzing potential risks.
The role requires availability to work Monday to Sunday with two days off and rotating shifts, offering competitive salary, benefits, and superior prestaciones.
Matching Summary
Match Score: 75
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Banamex is seeking a Customer Service Representative for their Metepec location. The role involves addressing customer inquiries, providing solutions, and ensuring compliance with company policies while maintaining a focus on customer satisfaction.
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Skills & Requirements
Must-have
Customer service inquiries resolution
Utilize computer systems effectively
Product and service knowledge
Risk assessment and solution identification
Accurate and efficient task completion
Resolve disputes and retain customers
Nice-to-have
Gusto por las ventas
Work in a fast-paced environment
Ethical judgment and business practices
Key Requirements
1-3 years of experience in a related role
Proficiency in Microsoft Office and Windows
Proven customer inquiry resolution experience
Effective verbal and written communication skills
Excellent technical and data entry skills
Ability to navigate multiple customer service systems simultaneously