Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture
Job Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
The Core Agent role involves managing guest communications efficiently and courteously while complying with company policies.
Employees receive competitive salary, comprehensive benefits, training opportunities, and complimentary accommodation at other Four Seasons Hotels.
Matching Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
Salary
Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including social insurance and yearly health checkup
Skills & Requirements
Must-have
Telephone switchboard operation
Hotel property management systems
Guest reservation management
In-room dining order processing
Bilingual English and Japanese communication
Customer service excellence
Nice-to-have
Strong interpersonal skills
Ethical decision making
Resource planning and monitoring
Relationship-building skills
Key Requirements
Fluent in English and Japanese business communication