Executive - Customer Service

325

Professional attitude towards customers
Coordinate with vendors for transport and logistics
Resolve customer complaints effectively
The role involves managing customer complaints by identifying root causes and providing effective solutions based on business knowledge

Job Summary

  • The role involves managing customer complaints by identifying root causes and providing effective solutions based on business knowledge.
  • Employees must coordinate with vendors to manage transport, pilot lounges, stationery, and goods inward and outward operations.
  • CAE is a purpose-driven organization dedicated to making the world safer through simulation, training, and mission readiness.

Matching Summary

The role involves managing customer complaints by identifying root causes and providing effective solutions based on business knowledge.

Skills & Requirements

Must-have

  • Professional attitude towards customers
  • Coordinate with vendors for transport and logistics
  • Resolve customer complaints effectively
  • Record customer feedback for process improvement
  • Maintain customer database accurately

Nice-to-have

  • Calm and patient demeanor under stress
  • Empathy and confidentiality in interactions
  • Ability to learn new software systems quickly
  • Strong email etiquette and writing skills
  • Team player with multi-tasking abilities

Key Requirements

  • Graduate degree in any management branch
  • 1-2 years experience in front end desk executive role
  • Basic computer skills required
  • High school diploma or general education degree accepted

Work Rights

Not specified

Tailored Resume

Cover Letter